Refund policy

Returns

You have 30 days after receiving your item to request a return. Eligible items must be unused, in the same condition as received, and in their original packaging. Keep your receipt or proof of purchase.

Before sending anything back, email pansaaar@gmail.com with your order number and reason for the request. We will review it and provide return instructions and, where applicable, a return shipping label. Items sent back without prior authorization cannot be accepted.

Damaged, defective or incorrect items

Inspect your order on receipt and contact us promptly if an item is damaged, defective or incorrect. Please include clear photos where possible. We will investigate and arrange a refund or replacement for a confirmed issue. Reporting damage within 24 hours helps us raise a courier claim; this does not replace the 30-day return-request window for eligible items.

Non-returnable items

Change-of-mind returns are not accepted for perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases, sale items or gift cards. Contact us if you are unsure about a particular product. Claims about a damaged, defective or incorrect delivery should still be reported for review.

Return shipping and exchanges

Pansaar covers return shipping when the return is due to our error, such as a defective or incorrect item. Customers cover return shipping for other approved returns and exchanges. Request approval before returning an item for exchange.

Refunds

We will notify you after receiving and inspecting an authorized return. Approved refunds are processed after inspection; please allow 3–4 weeks for the return and refund process. Prepaid orders are refunded to the original payment method where available. For cash-on-delivery orders or where the original method cannot receive a refund, our team will arrange the bank refund with you. Your bank or payment provider may require additional processing time.

Cancellations

Contact us immediately if you need to cancel an order. Cancellation is not possible after dispatch.

Pansaar.com
Flat No. 504, Floor No. 05, Plaza No. 05, Opposite Bahria Head Office, Phase 8, Rawalpindi, Punjab 46000, Pakistan
Phone / WhatsApp: +92 311 5797707
Phone: +92 333 5797718
Email: pansaaar@gmail.com

Advance payments

For orders above PKR 5,000, order confirmation requires a 25% advance from new customers and a 7.5% advance from repeat customers. If a customer refuses delivery, the advance is returned within 7 working days after deducting delivery charges.