FAQ's

Delivery and orders

Do you offer free delivery?

Yes. Delivery is free on orders of PKR 4,999 or more. Standard delivery is PKR 300 on orders below PKR 4,999. The charge is shown at checkout.

Where do you deliver?

We deliver to courier-served areas across Pakistan. We do not currently offer international shipping. A nearby pickup point may be arranged where courier home delivery is unavailable.

How long does delivery take?

Allow approximately 4–5 business days for major cities and 5–8 for remote areas. Courier delays and holidays can affect these estimates.

How can I track my order?

Use the tracking details provided after dispatch. Allow up to 24 hours for tracking to become active. Contact us with your order number if tracking is missing or delivery is late.

Can I change or cancel my order?

Contact us as soon as possible. Changes depend on the stage of processing; an order cannot be cancelled after dispatch.

Which payment methods can I use?

Choose from the payment methods displayed at checkout. CARD5 provides 5% off eligible orders. Available payment methods and applicable discounts are shown at checkout.

Is an advance payment required?

For orders above PKR 5,000, order confirmation requires a 25% advance for new customers and 7.5% for repeat customers. See the Shipping & Returns page for the advance-refund terms.

Returns and product information

Can I return an item?

Eligible unused items can be requested for return within 30 days of delivery. Exceptions apply. Request authorization before sending a parcel back. See our Return & Refund Policy.

What if my order is damaged or incorrect?

Contact us promptly with your order number and photos. We will investigate and arrange a refund or replacement for a confirmed issue. Reporting damage within 24 hours helps with courier claims.

Where can I check ingredients and product use?

Review the specific product page and pack label. Products differ in ingredients, preparation and intended use; contact us if a detail is missing before choosing a product.

Where should I place an order?

Order through Pansaar.com. For help with an order, contact our support team.

When is support available?

Monday to Saturday, 9:00 am–6:00 pm Pakistan time. Closed on Sundays and public holidays.

Pansaar.com
Flat No. 504, Floor No. 05, Plaza No. 05, Opposite Bahria Head Office, Phase 8, Rawalpindi, Punjab 46000, Pakistan
Phone / WhatsApp: +92 311 5797707
Phone: +92 333 5797718
Email: pansaaar@gmail.com